Terms and Conditions
1. Account Creation & Portal Access
If you request a quote through our website, a client portal account will be automatically created. If you sign up by phone or other means, we will manually create an account for you and email your login credentials.
Within the portal, you can:
- View invoices and payment history
- Update payment methods
- Review your service schedule
- Pause or update your service plan
2. Recurring Billing Policy
- All services are billed on a recurring monthly subscription basis.
- Charges are automatically processed on the 1st of each month using the payment method on file.
- The first invoice includes the initial cleanup fee plus a prorated charge for the remainder of the current month.
- Monthly fees are non-refundable, even if service is paused or canceled mid-month.
IMPORTANT: Your card must be linked in your portal before your first scheduled visit. If not, we will attempt to contact you. If no contact is made, your cleanup will be rescheduled to the next available date, which may be weeks out depending on scheduling.
3. Payment Issues
- If your payment fails, you will have 1 day to update your card.
- Service is suspended until payment is received.
- We do not accept checks or cash.
4. Client Responsibilities
As a client, you agree to:
- Provide safe and accessible entry to your yard (unlocked gates, cleared pathways, etc.).
- Contain any aggressive pets during your scheduled visit. If your pet prevents access, the visit will still be charged.
- Keep the yard clear of excessive grass, leaves, debris, or obstacles.
- Ensure visibility of waste for effective cleanup.
- Notify us of any changes in pet count or service needs.
We will not:
- Climb fences
- Clean under trampolines, inside sheds, or other unsafe areas
- Remove diarrhea, parasite-infested, or hazardous waste
5. Holidays & Weather Delays
- We are closed on major U.S. holidays. If your service falls on a holiday, we will attempt to reschedule near your regular day, but it may be delayed until the following week.
- During inclement weather (e.g., lightning, ice, flooding), we will pause service for safety. We will attempt to reschedule as soon as possible but may not return until your next scheduled service.
- No refunds or credits will be issued for skipped visits due to weather or holidays.
6. Pausing or Suspending Service
If your pets will not be using the yard for any reason (e.g., travel, illness), and you wish to pause service:
- You must notify us via email at least 7 days in advance.
- Retroactive credits will not be provided for missed visits without proper notice.
- During the pause, your subscription remains active unless canceled per Section 8.
7. Lawn Care Coordination
To ensure optimal cleanup:
- Mow after your scoop day when possible.
- Waste pressed into grass by mowers may not be fully removable.
- We are not liable for missed waste due to tall grass or freshly cut clippings.
8. Service Cancellation
- Either party may cancel service at any time.
- To avoid being charged for the next month, you must provide written notice at least 7 days before the 1st of the month.
- No partial refunds or prorated credits will be issued upon cancellation.
9. Gate Photos & Visit Records
After each service, we send a photo of your closed gate to the email on file for peace of mind and accountability.
10. Sanitization Practices
We disinfect all equipment after every visit using a kennel-grade, organic disinfectant to prevent cross-contamination and the spread of germs.
11. Use of Personal Information
We collect and use your personal information to:
- Schedule and deliver services
- Communicate via SMS and email
- Process and manage payments
- Improve our services through analytics
We do not sell or share your personal information, mobile number, or messaging consent information with third parties for marketing or promotional purposes.
For details, please review our Privacy Policy.
12. SMS & Email Communications
By signing up for service, you agree to receive:
- Text message alerts (e.g., “on the way” notifications, scheduling updates)
- Email receipts, invoices, and service updates
You can opt out of promotional communications at any time by replying “STOP” to SMS or using the unsubscribe link in emails.
13. Limitation of Liability
Dootectives, LLC is not liable for:
- Injuries to or caused by pets
- Damage to fences, gates, yards, or landscaping
- Lost pets due to faulty or unsecured gates
- Missed waste due to visibility, mower interference, or poor yard conditions
14. Changes to These Terms
We reserve the right to update these Terms at any time. Any changes will be:
- Posted on our website
- Sent via email
- Effective upon posting or notice
Continued use of our services after notice constitutes acceptance of the updated Terms.
15. Contact Us
Dootectives, LLC
1104 Knightsbridge Rd
Waco, TX 76712
📞 (254) 327-4144
