Privacy Policy
Effective Date: October 15, 2025
Last Updated: October 15, 2025
Dootectives, LLC (“Dootectives,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, store, and share information when you interact with our website, client portal, SMS and email communications, and pet waste removal services. This Policy applies solely to users located in the United States and serviced within the state of Texas.
1. Information We Collect
We may collect the following categories of personal and service-related information:
Personal Identifiers
- Full name
- Email address
- Phone number (including mobile)
- Service address
- Gate or access codes
Pet and Property Information
- Number, type, and name(s) of pets
- Behavior notes
- Specific cleaning instructions or hazards
Billing Information
- Billing address
- Encrypted payment token (via Stripe)
We do not store your full debit/credit card number.
Technical and Website Data
- IP address, device/browser type
- Website usage (via cookies and analytics tools)
2. How We Use Your Information
We use the information we collect to:
- Schedule and perform pet waste removal services
- Process payments and send invoices/receipts
- Notify you via SMS and/or email about upcoming visits
- Respond to service inquiries or customer support requests
- Improve website functionality and customer experience
- Maintain service history for internal use
3. Communications: SMS & Email
By signing up for services, requesting a quote, or communicating with us, you agree to receive:
- Service texts (e.g., “on the way” notifications, schedule changes)
- Email receipts and reminders
- Optional promotional messages if you have opted in
You can opt out at any time by:
- Replying “STOP” to SMS
- Clicking “Unsubscribe” in marketing emails
- Emailing us at hq@dootectives.com
2. By providing a telephone number and submitting the form you are consenting to be contacted by Dootectives via SMS text message (our message frequency may vary). Message and data rates may apply. Reply STOP to opt-out of further messaging. Reply HELP for more information. See our Privacy Policy.
3. Disclaimer: By providing my contact information to Dootectives, I acknowledge and give my explicit consent to be contacted via SMS and receive emails for various purposes, which may include marketing and promotional content. Message and data rates may apply. Message frequency may vary. Reply STOP to opt-out. Refer to our Privacy Policy for more information.
4. By clicking “Submit” I agree to receive recurring informational SMS, MMS or Email messages from Dootectives. My click is my electronic signature, and I authorize you to send me text messages on my mobile phone or landline. I understand that consenting to receive SMS messages is not a condition of purchase or service. This is a standard rate subscription service available on most carriers. Message and data rates may apply. Messaging frequency will vary. You can also request additional information by texting HELP. Subscription may be canceled by texting STOP, END, QUIT, CANCEL or UNSUBSCRIBE. Further disclosure under Privacy Policy.
4. Third-Party Service Providers
We share information only with trusted partners needed to operate our business:
|
Provider |
Purpose |
|
Sweep & Go |
CRM platform for scheduling and customer records |
|
Stripe |
Secure payment processing |
|
Twilio or SMS Gateway |
Sends service texts and updates |
|
Mailchimp (or similar) |
Sends email communications |
|
Google Analytics |
Measures website usage and performance |
|
Hosting provider |
Website and portal infrastructure |
No personal information, mobile number, or messaging consent information will be shared with third parties or affiliates for marketing or promotional purposes.
We do not sell, rent, or trade your information to anyone.
5. Use of Cookies and Tracking Tools
We use cookies and similar technologies to:
- Analyze traffic and site usage
- Track visitor preferences
- Optimize website functionality
You may decline cookies through your browser settings, though this may affect site performance.
6. Data Security
We use commercially reasonable security protocols to protect your personal data, including:
- SSL encryption for website traffic
- Role-based access to internal systems
- Secure third-party processors (e.g., Stripe, Sweep & Go)
Despite safeguards, no system is 100% secure. By using our services, you acknowledge these inherent risks.
7. Data Retention
We retain personal data only as long as necessary:
|
Data Type |
Retention Period |
|
Service & pet records |
3 years after last cleanup |
|
Payment and billing records |
7 years for tax/legal compliance |
|
Messaging and opt-in history |
5 years or until deleted |
You may request deletion of your data under Section 9.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with data, please contact us and we will delete it promptly.
9. Your Choices & Rights
As a Texas customer, you may:
- Request access to the data we have about you
- Request corrections or updates
- Request deletion (subject to legal limitations)
- Opt out of non-essential communications
To make a request, contact:
📧 hq@dootectives.com
📞 (254) 327‑4144
We will respond within 30 days.
10. External Links
Our website may link to external sites. We are not responsible for the privacy practices or content of other websites. We recommend reviewing their privacy policies before submitting data.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via:
- Website updates
- Email notice (if applicable)
Your continued use of our website or services after changes are made constitutes acceptance.
12. Contact Us
Dootectives, LLC
1104 Knightsbridge Rd
Waco, TX 76712
📧 hq@dootectives.com
📞 (254) 327‑4144
